General Information The general way IP cameras work is that they get connected to your router via ethernet. You connect to them using some kind of software on your computer or your smartphone (this varies a lot between models). Once you're connected to the camera, you can tell it which wireless network to join to and what the password is. Then, after that setting is saved, you can disconnect the camera from the router by unplugging the ethernet cord. When connecting your smartphone to your camera, make sure that the wifi on your phone is on, and that it's connected to your home wireless network. Once you connect to the camera from inside your network using the camera's recommended app, then the app and the camera is "paired." You should be able to connect to the camera from outside of your home network (for example, from your workplace, or while on vacation) from your phone without issues. Some internet service providers limit your ability to access your home network remotely. This means that they block incoming connections to your camera over standard ports. Some companies also rent you their modem/router combination units, and they do not allow you to change the settings for your network. This can pose a problem for your planned use. Please be aware that this is an issue with your internet service provider's rental hardware and policies. If you have purchased your own router and you're experiencing issues, it may be due to the firewall's settings. For optimal use, you can assign a static IP to the camera and set up port forwarding in your router.